Troubleshooting

As part of the complete DriveLock installation, you can use a command line-based diagnostic tool. This tool allows you to diagnose any storage devices on a computer.

The command line utility "dlcmd.exe" is installed in the DriveLock installation directory.   DlCmd.exe can display various types of diagnostic information.

For more information on troubleshooting, see Knowledge Base articles KBA00106: Collecting and Submitting Diagnostic Data from DriveLock Agent - Trace (DriveLock Support Companion) and KBA00422: Collecting Diagnostic Information. If you need more information, please contact DriveLock Support.