Emergency logon with recovery code

Scenario:: A user of a DriveLock Agent has forgotten their password and cannot authenticate to the DriveLock PBA. The user asks the administrator for help.

User and administrator now perform the following actions:

1. User action:

1. Select the Lost username or password option on the left side of the login screen.

   

2. A new login screen will then appear, displaying your request or recovery code.

   

    

3. Inform the administrator of the recovery code and machine name, including the user name if necessary.

   You must provide the machine name and recovery code while the user name is optional.

2. Administrator action:

1. After the user has been informed, you have immediately called up the recovery wizard and have now reached the input mask for the request or recovery code.
2. Enter the recovery code to generate the response code.
3. Now communicate the response code to the user.

The request code and the response code are both generated once and can only be used once.

3. User action:

1. Enter the response code in the appropriate text boxes in the DriveLock PBA.

   In case you make a mistake while entering the code, you will be shown error digits in different colors.

   If you have entered everything correctly, you can log back into the system by clicking the arrow button.

   

2. Sign in to Windows.

   Note that Single Sign-On is not active now!