Recovery in the DriveLock Operations Center (DOC)

You can also restore encrypted containers with request and response code via the DriveLock Operations Center (DOC).

Please do the following:

1. Open the DOC.
2. Select the Operation section and here from the Restore submenu, select the Encryption 2-Go Restore tab.

3. By now, the user on the client computer has launched the Recovery Wizard and retrieved the request code.

   Ask the user to pass it on to you.

4. Enter the request code in your DOC screen.

5. Select the appropriate certificate and the matching password.

6. Click Generate response code and share it with the user.

7. Next, the user enters the response code on the client computer. In the following dialog the user will specify a new user password for the USB storage device.