DriveLock Support Companion

Start the DriveLock Support Companion by calling up one of the following files directly on the client computer:

• Dlsupport.exe: Is installed with the DMC.

• Dlsupportagent.exe: Installed with the DriveLock Agent. As a rule, use this file.

You can use the Support Companion to create trace or diagnostic files or test the connection to the client.

• You can use the Test connection option to check the connection from the DriveLock Agent to the DriveLock Enterprise Service (DES). The DriveLock Connectivity Analyzer analyzes the connection and generates a listing of all important connection parameters (Connectivity Report), for example, the TCP and MQTT connections, remote agent settings or certificate verification. Furthermore, the correct registration and identity of the agent at the DES is verified, provided that the agent has been reinstalled with a jointoken from the DOC.

The functionality for displaying the trace files can also be found in the DOC under Settings -> Trace files. To create or activate trace files, go to the respective computer in the DOC and click Run actions on computer -> Request trace files from agent in the context menu.