Recovery with key ID

Recovery using challenge/response is possible even if no DriveLock Agent is installed on a client machine or the original assignment to an endpoint is unknown.

Helpdesk staff can still perform a recovery operation here by entering the key ID displayed to the end user.

When entering a key ID, an additional text box appears where you can enter the password for accessing the certificate used.

To do so, select the following option in the Security controls in the Encryption menu on the Recovery tab: