Settings for the emergency logon (challenge response)

The emergency logon procedures are configured in the Pre-boot authentication settings.

To assist the end user with the emergency logon, follow these steps:

1. Open the recovery wizard.

2. Select Emergency logon. If your recovery keys are sent to the DriveLock Enterprise Service, do not change the default setting DriveLock Enterprise Service. To specify the path to the required recovery keys later, select Recovery files (copied by agent computer).

3. For the emergency logon procedure you need the private key of the recovery certificate. In the second dialog, specify the storage location, either Windows certificate store, a smart card or a PFX file together with the respective password. For more information on certificates, please click here.

   If you are using a smart card, you will be prompted to insert and select the card you are using.

4. The third dialog provides a list of computers where you can select the computer to restore. Check the option only show the most recent entry for each computer. Click Next.

5. Next, you will see the dialog for entering the user's request/recovery code.

   For more information on the interaction between administrator and end user, click here.

   Enter the code in the appropriate text boxes (see figure). You can optionally specify the name of the user.

   The recovery code provided by the user is mandatory.

6. Click Next to generate the response code.

7. Tell the user the response code.
8. Click Finish.